Articles

 Can I buy additional IPs?

Yes, we include one IPv4 address but you can purchase a larger block of 5 usable Ips directly on...

 Can I pay for my Yoku services using BitCoins?

Yes, We offer bitcoin as payment. BitCoin does not however offer a recurring automated billing...

 Can I resell your cloud hosting services?

Yes, we offer a great affiliate program with nice recurring payouts, anyone looking to partner...

 Can I setup recurring payments using BitCoin?

BitCoin does not however offer a recurring automated billing system at this time, you will...

 Can I upgrade my Yoku cloud?

Yes! The benefit of using Yoku clouds is that you can start your server for as little as $18.00...

 Can you migrate my dedicated server to a Yoku cloud server?

Yes, we have tools that will allow us to migrate your dedicated or vps servers hosted outside of...

 Do I need a domain name to use Yoku cloud?

No, a domain name is not required. You can access your server via IP address.

 Do you offer DDoS protection?

 Do you offer VPN access or services?

Yes any client can add a private VPN cloud server to there account.  These start at $20 per...

 Do you offer backup services?

Yes, we offer full image level backup services and file level cloud storage backups.The price of...

 Do you provide Console access?

Yes, you will have full Administrator access on Windows type servers and full root level access...

 How am I billed?

We currently offer monthly, semi annual and annual payment terms. You can also pre-fund your Yoku...

 How can I contact Support?

You can contact us at any time via our support ticket system and via chat.

 How do I cancel my account?

You can cancel your account at any time by logging into the customer portal, and clicking on the...

 How do I get my fair share of CPU?

We limit the number of cloud servers placed on each host machine and never over commit host servers.

 What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and Bitcoin. We have...

 What if I go over my monthly network data transfer?

You can purchase additional transfer or upgrade to the next plan level. Additional transfer is...

 What is the benefit of having a 5Nine secure server?

Multi-layered protection is provided, with an integrated firewall, antivirus and Intrusion...

 What is your Service Level Agreement (SLA)?

You can review our SLA terms here: http://yokucloud.com/legal/sla.html

 What is your refund policy?

YokuHosting is pleased to offer a 30 day money back guarantee on all Cloud services. If we...

 What type of system is running your cloud servers?

We use Hyper-V as our hypervisor platform, customers looking for private clouds can select from...

 Where is your datacenter located?

Our Yoku Cloud is located in New York City at 75 Broad street a few steps from the NY Stock...